Leading Edge understands the importance of training. Market dynamics have changed and business owners who fail to recognize the importance of an on-going training program for business operations and their employees are out of touch with their customer's needs.

Today, a successful job isn't only about repairing vehicles. A successful job also includes how a shop handles a variety of interrelated functions, all of which impact the vehicle owner's satisfaction of the repair process. An unsatisfactory customer experience is a negative reflection on the insurance carrier and the collision shop. It's all about growth. Insurance companies and collision shops alike must retain their existing customer base in order to grow their business.

Most shop owners are too busy running the day-to-day operations of their business. Leading Edge is providing shop owners with unique business seminars to address many important areas of running a successful business that are currently being ignored.

Our professional business seminars cover a wide range business topics. Leading Edge is taking the lead role in making sure that our "family" of shops are recognized as the most professional and best prepared collision shops in Arizona.

Don Cooper

Cooper Benefit Consultants, Inc. is an insurance brokerage firm specializing in employee-benefit program design. With more than 22 years experience in the field, we pride ourselves on the ability to offer quality health coverage at very competitive rates. For your protection, we deal only with A-rated carriers. And, unlike some other agents, we arenÌt tied to just one company. We can act independently in your best interest.

By doing the shopping for you, we can help you through the maze of carriers when it comes time to price group insurance coverage. Plus our service costs you nothing!

Presentations will cover:

• Overview of Health Care Industry
• Networks Are Important
• E Technology
• Consumer Driven Plans
• Federal Mandates (HIPPA & COBRA)
• Best Programs Available
• Flexible Spending Accounts

Cooper Benefit Consultants, Inc.
www.cooperbenefit.com

Tony Passwater

Founded in 1986, AEII provides a complete offering of Consulting, Training, and System Development Products and Services primarily designed for the Collision Repair Industry.

Through the Affiliated Network, International Consulting Network (ICN), AEII is able to provide the largest range of services and products available to the Industry worldwide.

Whether your needs are technical, financial, operations, process improvement, training, software development, shop layout and design, quality control, change management, sales, marketing, ISO 9000:2000 implementation, family succession, or future vision support, AEII is your best choice for a solid future.

Presentations will cover:

• Collision Management Beyond 2000
• Estimating … Key to Profit, Customer Service, Scheduling, and Production Flow
• Employee Incentive Plans and Measurement Systems … The Scorecard
• Knowing Your Numbers … Financial Management Y2K and Beyond
• Reducing Cycle Time … The New Way of Production Management
• Exceeding the Expectation of the Customer … The Customer Plus™ System
• QuickBooks for the Collision Repair Industry … Getting Accounting in Order
• Implementing Your Management System to Improve Your Operations
• Standardization of the Collision Repair Industry … The Way to Prosper
• Mentoring and Apprenticeships … The Only Way to Control Your Future
• Introduction to Excel for Collision Repair
• Attracting, Motivating, and Retaining Good Employees
• Avoiding and Collecting Old Debt

AEII - Partners For the Future
www.aeii.net

Sound legal representation is the product of experience and innovation.

What began in 1942 as a partnership of leading Arizona attorneys is today one of the state's leading law firms in the emerging fields of technology law, e-commerce, and biotechnology and life sciences. With a strong heritage in traditional practice areas of corporate, transactional, real estate, utilities, education, health care law, and litigation, Jennings Strouss is well poised to continue servicing our clients' new business opportunities in today's changing world.

Our clients include Fortune 500, national, and international organizations, as well as closely-held and emerging companies, including locally-grown ventures.

We channel the experience and innovative thinking of our attorneys into collaborative, cross-disciplinary teams. Our litigation team stands as one of the most experienced in the Southwest with a proven track record of successful results for our clients

Jennings Strouss
www.jsslaw.com