"GARAGEFLY? I have to admit, I was very skeptical as to how that platform would benefit our business. Today however, my skepticism has been put to rest. We have been able to increase our closing ratio by 10% at our Avondale location and have had several direct inquiries from the Garagefly site itself. The ability to have the consumer validate their possible experience is an enormous opportunity and without Garagefly we would not have that resource available to us. We thank you and all your staff for the continued investment your organization makes in our future. Go consumer!!"
— Bill Park
Agua Fria Autobody, Big Sky Autobody-Palo Verde, Big Sky Autobody-East, Big Sky Autobody-Orange Grove, First Choice Cosmetic Auto Repair
"We have been getting reviews on the GarageFly web site. It really works! We have had customers calling in from finding us on the web and some that have walked in after finding us. We have come up with a way to track all of our customers to see how they found out about us when they come in for an estimate with our customer information sheets. Last month (October 2008) we had 65 unique visitors to our profile page on GarageFly. We don’t know how many new customers we got as of yet, but we are confident we are getting at least 8 to 10 jobs a month. The site really helps a lot to get our name and information out there. Yea GarageFly!!!!!"
— Theresa D'Ambrosio
Larry Miller Body Shop
"We are excited to be affiliated with your company and look forward to a prosperous relationship with GarageFly. We appreciate any opportunity to cultivate relationships with customers. We have received a number of referrals and the customer reviews have increased traffic to our site on GarageFly. This website supplies customers with important information about the auto body industry which allows for informed decisions. Again, we thank you for the opportunity. "
— Chad Erpelding
Autobody Solutions
"We at Goodwrench Auto Body have been slow to embrace GarageFly as an additional avenue of new customers, but at this point in time, we have started to see the increase in internet referrals. Today every job is important, and we know we are getting internet referrals. How many we don’t for sure, but based on the number of consumers viewing our GarageFly profile page on the internet, we are getting a significant number of new customers. I now understand the relationship between fresh reviews monthly and the number of new customers at our door. We see GarageFly as a beneficial way for new and existing customers who search on the internet for vehicle repair. "
— Keith Brening
Goodwrench Carstar
"I just wanted to drop you
a note and let you know that we had a customer come in yesterday
and ask for an estimate. As we wrote it, we asked how
he found us and he told us that he located us on GarageFly. When
we asked him to let us repair his car, he told us that based
on our reviews on GarageFly, he had already decided that he
wanted us to fix his car. We have been really putting
an effort into sharing the GarageFly cards that Ron brought
out and asking our customers to write reviews. This customer
had read those reviews and not only located our shop, but made
a purchasing decision based on those reviews before he even
left the house. This experience was great. We'll
work even harder in the hopes of having more of them!!!"
— Colin Johnston
Kustom Koachworks
"I just wanted to let you know how awesome GarageFly is!!!
The referrals are coming in and I am so excited. I can
not believe the great placement you have on the Google search. I
know this is what is driving the new business I am receiving. What
a professional group you guys are. I am so glad to be
affiliated with all of you!"
—Denise Ellert
Lovett's Paint and Body
Updated 11/08 "This week alone, I have written 5 estimates all referred from Garage Fly. We are sending out our follow-up letters along with the Garage Fly insert. We have gotten 2 jobs using this process. This is a great way to advertise our businesses!"
—Denise Ellert
Lovett's Paint and Body
"I just wanted to send you a note
to let you know that in tracking our incoming business the
last couple of months we have seen a trend towards the customer
telling us they found us on the internet. They are not always
specifying Garagefly.com but the change in where our work is
coming from is obvious and related. We are starting to gather
some reviews on GarageFly and I absolutely believe this is
going to help change my business from being dependant on insurance
company referrals. Thank you and let’s keep pushing
GarageFly!"
—Hollywood Leary
Hollywood's Body & Paint
"I've been in the body shop business 30 years.
Recently I started working at Hunter's Paint & Auto Body
in Mesa so I was at the GarageFly meeting at Karsten Golf course
in August.
It took a while to get comfortable with asking customers
to review the shop on-line. We also started asking customers
specifically how they found us. If they say on the Internet
we know it is from GarageFly. Last week alone, three customers
came in for estimates as a result of reading our 'reviews'
on GarageFly. One works at the Arizona Republic. It's made
me a believer."
—Bob Solomonson
Hunter's Paint and Body
"This works! People are finding us on the internet and when asked, they say Garagefly. They look at the reviews and I believe that is what sways their decision. I am getting lots of mechanical work from it too. People that have just moved to town tell me that they look on the website and that is how they decide on a repair facility. Customers also say they like that there is photo of the shop. The yellow pages are done, this is it.
"
—Francine Alfano
Classic Gold Body Shop
"GarageFly has sent 2-3 estimates weekly to my door, and I have had the advantage of creating more business. Also GarageFly reviews have been an advantage for us since other consumers can now find our shop on GarageFly.com. Internet surfing has the greatest advantage in advertising. This is the future NOW!"
— Troy Slaybaugh
Dependable Autobody East
"I just wanted to share that since Garagefly.com
came "online", we at
Brighton Collision Centers have had numerous new customers
bring their
vehicles in for repairs. Customers tell us they found us on
Garagefly.com and chose us because of the positve reviews
posted to our
listing. Thanks Garagefly.com!"
— David Baum
Brighton Collision Centers
"I just wanted to drop you a line and let you know how
GarageFly is doing for us. We have seen more customers coming
to our shop with a good impression already established. All
I have to do is reinforce their impression. I have gotten
a number of jobs directly from customers using Garagefly.
In addition, GarageFly is a powerful selling tool for me.
I can recommend my customers to check us out for themselves.
I give them the website name (it is easy for them to remember)
and invite them to see how we perform. I believe I am going
to be better off creating ties with the consumer first hand.
GarageFly has also given me an opportunity to work closer
with some new vendors. Our new relationships with the supporting
vendors makes them perform with higher standards when it comes
to our service. Thanks again for all of your teams hard work
to help my company be more successful."
— Cory Weissman
Gateway Autobody
"2 months ago I was looking at
GarageFly wondering if it works. 5 weeks ago I had 3 customers
walk in because of GarageFly and as of today I had 10 walk
ins and 5 captured jobs!!!! That is great. Thanks!"
"Last nights meeting really inspired me. I thought
about it last night and worked up a small form to have potential
customers fill out while we write their estimate. It asks
if this is an insurance referral, and if so which company
and agent. or if from the internet, is it garagefly.com or
another site. I printed them out, and this morning when my
first customer came in, she said she needed an estimate but
no insurance is involved. I asked her if she would
mind filling out this form while I wrote the estimate. When
she handed me the form, the box checked was GARAGEFLY.COM. WOW!!
The first customer asked and that was the answer! It's
working great!"
—Mike
Ackermann
Andy's
Collision Center
South
Shop
"Just a quick note to let you guys know, I am a believer. The
very next morning after the Scottsdale meeting I had a young
man come to the shop for an estimate. After attending
the meeting the evening before, I was ready with some info
and a strategy to greet new customers as they come in. Anyway,
this young man did not have full coverage and his insurance
company was only paying 50% of the claim. His original
estimate was approximately $3000. After we wrote it
and discussed his options for alternative part usage, he decided
to go with the repairs. As we ended the conversation,
I asked him how he heard of us and from his back pack he pulled
several pieces of paper that he printed from the internet
and low and behold there was Garagefly.com and Andy’s
Collision Center – West on the first page. We
repaired his vehicle and stayed close to the amount of money
his insurance company allotted. We sent him down the road
very pleased with our shop and the repairs we performed. The
job ended up being $2200. Thanks again. I’ll be
honest, it definitely doesn’t hurt to spend a few extra
minutes with customers and as Matt put it that evening, “SELL
THE JOB!”
—Jarrod Wenger
Manager
Andy’s Collision
Center – West
" 2 months ago I was looking at GarageFly wondering if it works. 5 weeks ago I had 3 customers walk in because of GarageFly and as of today I had 10 walk ins and 5 captured jobs!!!! That is great. Thanks!"
—Jan Vesely
Jan's Spectrum Collision Center
"We have started to hear GarageFly from our customers prior
to our last meeting. I found the meeting the other day very
informative. Some of the stats that were given opened our eyes
to what the customers really are looking for. We have started
some new follow up procedures that we hope will maximize the
results from GarageFly. The reviews are starting to come in.
I want to thank all you guys for your hard work and for the
results we are starting to see."
—Keith Boeldt
Superstition Body & Paint
"
Just a short note to let you
know about the responses I am receiving from GarageFly. We
had been struggling to get our front people to seriously inform
our customers about GarageFly until the calls started to come
in as a direct result of a GarageFly search. It is not a problem
anymore. More calls=more business=bonuses. Pretty simple stuff.
Thanks."
— Dan Hunsaker
Dan's Paint & Body
"
I have some info in regards to GarageFly and how it's working for us. In the last 90 days, we have completed 4 jobs ($3000.00 plus) and currently have one in the shop ($2500.00 plus). We also wrote 7 estimates for customers that saw our reviews on GarageFly. If I do the math, that's a minimum of 20 jobs a year at $ 24,000 plus, and I only see us getting more traffic as we receive more reviews. Tell the powers that be "THANKS FOR GARAGEFLY.""
— Richard Romero
Dan's Paint & Body
"I just want to thank GarageFly as a whole for their great support on displaying our shop's reviews. Due to our reviews, we were able to receive two jobs. The first one was from an older lady that went to Nogales, Mexico. When she got back to her 2004 Honda Odyssey, she noticed that someone damaged her passenger side. She called her daughter who got online, did all the research and decided to choose our shop due to the reviews she read. The second job was the same scenario. The husband did the research after his wife's vehicle was in an accident. Both customers didn't want their insurance to dictate where their vehicles were going to get repaired as they had bad experiences prior to these losses. Both repairs combined came out to $8,871.89. The crew at The Auto Body Shop says “Thanks, GarageFly!”"
—Andy Ibarra
The Auto Body Shop LLC
Updated 11/08 "Just to let you now I received another vehicle due to GarageFly.
It’s about $2,900 job Thanks."
—Andy Ibarra
The Auto Body Shop LLC
"What a great experience one phone call can make.
It started with a phone call from a customer who explained
the damage she had on her vehicle. An appointment was set
for an estimate on 9/11/2008. I then asked her how she heard
about us. She replied 'I heard about you through GarageFly.com'
and that our shop had great reviews. I was shocked and speechless--
the job was mine with no sales pitch.
Props to GarageFly.com and to all the people behind it. Great
Job!"
—Richard Estrada
Tucson Collision Center, Inc.
"My name is
Kristy Singer and I have been at Blackwell Automotive for
over 13 years. My position is General Manager and AASG (all
around swell gal) and the owner, Tom Blackwell, has been
in business over 30 years.
In all of these years our repair shop has been with
the 'word of mouth' advertising agency. We do good
honest work and our customers come back and also tell their
friends and family.
I was a bit concerned about how GarageFly could help
with new business as I thought reviews were usually made by
people that had nothing better to do than complain, but I
was wrong!
I started looking at reviews of tires, hotels, and
other services and realized that these reviews did sway my
decision to buy or stay or visit that establishment.
So we started asking customers to review us and we
now have over 70 reviews! Now we do have new customers that
have told me they found me on GarageFly when they were searching
for Auto Repair and they chose Blackwell Automotive based
on my reviews! I am glad I changed my mind about 'who
cares what other people say'. I do and so should
every other person in business.
I am proud to be a shop on GarageFly. We can say for
sure that we have been found by new customers looking for
that repair shop that they can trust.
Thank you all for plugging away at this idea that
we are sure to see increased business from and also help people
to really find those great shops that are out there that don't
spend a lot on corporate type advertising."
—Tom Blackwell, Owner
Kristy Singer, General Manager AASG
Blackwell Automotive
